Terms and Conditions
Contact
Martyn Fewtrell
TNC (IT Solutions) Limited
Ashill Moor, Ashill
Cullompton
Devon EX15 3NN
Tel: 0870 8508419 (available Monday to Friday 9.30 am to 6 pm)
Email: mfewtrell@networkclub.co.uk
Guarantee
TNC make every effort to provide products and services that are of the highest standard.
We also strive to treat all our customers efficiently, consistently and fairly.
Complaints Procedure
If you are not satisfied with the quality of our services please do not hesitate to call
or email us at mfewtrell@networkclub.co.uk.
We will attend to your complaint quickly, efficiently and confidentially. Within 24 hours we
will acknowledge your complaint and will let you know what steps we are taking to resolve the
issues you have. At all times you will be kept informed of progress.
Privacy Policy
All data provided by our customers is held in the strictest confidence. Information collected
may be used by TNC for future marketing campaigns. If you do not wish to receive mailings from us
please let us know by emailing the address above and we will take you off the mailing list.
Cancellation Policy
It is within your right to cancel an order from us within 7 working days of placing that order.
To cancel an order please email us at mfewtrell@networkclub.co.uk or phone us on +44 (0) 870 8508419
Monday to Friday 9.30 am to 6 pm. You are also required by law to provide us with written notice
of your cancellation within 7 working days.
Remittance Terms
We accept payments electronically or by cheque. We do not accept credit card payments. Unless by
prior arrangement we ask that all invoices are settled by return.